sustainable.day provides support for matters directly related to its platform and services.
This article explains what we can and cannot assist with.
What We Can Help With
We provide support for:
Questions about articles and content
Session booking and account access issues
Technical problems related to sustainable.day or meet.sustainable.day
Clarification of platform policies and transparency practices
What We Cannot Assist With
We do not provide support for:
Airline or hotel booking modifications made through third‑party providers
Refunds or changes handled directly by external platforms
Issues related to external partner websites
Technical problems unrelated to sustainable.day systems
If your issue involves a third‑party service, please contact the relevant provider directly.
Platform Responsibility
sustainable.day is responsible only for its own digital environment and services.
External platforms operate independently and are governed by their own terms and policies.
Respecting Support Boundaries
Clear support boundaries allow us to focus on matters we can effectively resolve.
If you are unsure whether your request falls within our scope, you may contact us for clarification.