If you experience technical difficulties while using sustainable.day or meet.sustainable.day, please report the issue with as much detail as possible.
Providing accurate information helps us investigate and resolve problems more efficiently.
Before Reporting an Issue
Before contacting support, please try the following:
Refresh the page.
Clear your browser cache.
Ensure your browser is up to date.
Try accessing the platform from a different device or browser.
Many issues can be resolved through basic troubleshooting steps.
Information to Include
When reporting a technical issue, please include:
A clear description of the problem.
The page or section where the issue occurred.
The device and browser you are using.
Screenshots, if available.
The approximate time the issue occurred.
For session-related issues, include your booking reference or the email used during booking.
Session Access Issues
If you are unable to access your session:
Confirm you are logged into meet.sustainable.day.
Verify you are using the correct login provider.
Check your internet connection.
If the issue persists, contact support immediately.
Platform Limitations
Occasional maintenance or temporary disruptions may occur.
If a known issue affects platform availability, we will address it as quickly as possible.